Ranked Top 5% of Waterloo office cleaning companies by TrustIndex based on verified reviews
Insured and Bonded | WSIB | Hundreds of Happy Customers in Waterloo, ON
Rated 5.0 on Google based on 30+ reviews
At True-Shine Cleaning Service, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our cleaning services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
Name, phone number, and email address.
Business name and address (for office cleaning clients).
Billing and payment information (when applicable).
b. Non-Personal Information:
Browser type, operating system, and IP address.
Pages visited on our website and duration of visit.
Cookies or analytics data used to improve our services and website performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our cleaning services.
To respond to inquiries, quote requests, or customer support needs.
To send service updates, invoices, or appointment confirmations.
To improve our website and customer experience.
To comply with legal and regulatory requirements.
We do not sell or rent your personal information to any third parties.
3. Sharing of Information
We may share your personal information only in the following cases:
With trusted service providers or subcontractors who assist in delivering our services (e.g., billing, scheduling, or communication tools).
When required by law, such as to comply with a subpoena or legal investigation.
To protect our rights, customers, or property in cases of fraud or misuse.
All third-party service providers are bound by confidentiality and privacy obligations consistent with this policy.
4. Data Retention and Security
We retain your personal information only as long as necessary to fulfill the purposes outlined above.
We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure.
5. Cookies and Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to track visitor interactions.
You can adjust your browser settings to refuse cookies, but this may affect your experience on our website.
6. Your Rights
You have the right to:
Access, update, or correct your personal information.
Withdraw consent to the collection or use of your data (subject to legal and contractual restrictions).
Request deletion of your data, where applicable.
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites that are not operated by True-Shine Cleaning Service. We are not responsible for the content or privacy practices of these third-party sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
